Responsible Gambling

We are committed to safer gambling and to making sure play remains a controlled, enjoyable activity for everyone. Our approach combines clear player protection principles with practical tools and guidance so customers can manage their activity, set sensible limits and get help quickly if they need it. Below you will find the measures we offer and where to turn for specialist support.

Player protection principles

We prioritise safety, transparency and fair play. We monitor account activity to identify patterns that may suggest harm, we require age and identity verification, and we use automated and manual checks to ensure customers are treated fairly and consistently. Our staff are trained to respond sensitively where signs of problematic behaviour appear.

Activity-control tools

You can control your account directly with a range of on-site tools. These are available in your account settings and can be changed at any time within applicable processing periods.

Available controls

• Deposit limits - set daily, weekly or monthly caps to control spending.
• Session reminders - receive alerts after a set time online.
• Reality checks - view recent activity and play history at any time.
• Temporary time-outs - take a short break from the account for a period you choose.
• Self-exclusion - block access for longer periods, including permanent exclusion.

Deposit and loss limits

Deposit limits help you stick to a budget by restricting how much can be added to your account over a chosen period. Loss limits work in a similar way by helping you avoid chasing losses. Both types of limits are applied to the account and are visible in the cashier or responsible-gambling section.

Time limits and breaks

Short breaks can be effective at regaining perspective. Use time-outs or session reminders to limit how long you play in one sitting. You can also set recurring reminders to step away after a set number of minutes or hours.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account and prevents logins for the period you select. We will provide clear information about the consequence of self-exclusion and how to request account reinstatement, where appropriate, after the agreed period ends.

Signs of problematic behaviour

• Spending more than planned or beyond your means.
• Using gambling to cope with stress or to escape daily problems.
• Difficulty stopping or repeatedly increasing deposits.
• Neglecting work, family or other responsibilities due to play.

Practical tips for staying in control

• Set strict deposit limits and stick to them.
• Use session reminders and take regular breaks.
• Only gamble with money you can afford to lose.
• Keep a clear record of time and money spent.
• Talk to a friend or adviser if you feel play is becoming a problem.

Professional help and support organisations

If you or someone you know needs help, contact recognised UK support services such as GamCare, BeGambleAware or the national self-exclusion scheme. These organisations offer confidential advice, counselling and practical assistance. If you need immediate help with your account, contact our support team via your account area and we will assist with applying limits or self-exclusion.