User Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you register, play or otherwise interact with Pocket Fruity. We respect your privacy and aim to be clear about what data we hold, why we process it and the choices available to you. This page describes the categories of information we collect, how we use that information, who we may share it with and how you can manage your data.

Types of data we collect

We collect information that you provide directly to us and information that is generated by your use of our services. This includes account details, transactional records and technical information about your device and connection. We only collect information necessary to operate your account, process payments, prevent fraud and comply with legal obligations.

Personal data

Personal data covers information you give to create and manage an account. This typically includes your full name, date of birth, home address, email address, phone number and proof of identity where required for verification. We also store communication records including messages you send to our support team.

Technical data

We collect technical data about your device and how you use our site or app. This can include IP address, device type, browser type, operating system, screen size, language settings, and log-in timestamps. Technical data helps us maintain security, improve performance and provide a reliable service on mobile devices and browsers.

Transactional data

Transactional data includes your deposit and withdrawal history, payment method details, currency, bet and game activity, wagering history and outcomes. We retain these records to process payments, handle disputes and meet regulatory and accounting requirements.

How we use information

We use personal and technical data to operate and improve our service, process deposits and withdrawals, verify identity, prevent fraud and money laundering, handle enquiries and complaints, and fulfil legal obligations. We may also use aggregated or anonymised data for analytics and service development. Where we use your personal data for direct marketing we will only do so with your consent or as permitted by law.

Data protection practices

We use industry-standard technical and organisational measures to protect personal data against unauthorised access, loss or misuse. Access to your information is restricted to authorised staff and third parties that provide services on our behalf. We review our security measures regularly and update them as appropriate.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, deliver the site functionality, measure performance and personalise content. You can manage cookie preferences through your browser settings or our cookie banner where available. Third-party analytics and advertising partners may set their own cookies in accordance with their policies.

User rights

You have rights to access, correct or request deletion of personal data we hold about you, subject to legal and regulatory retention obligations. You may also object to or restrict certain processing, request data portability where applicable, and withdraw consent for direct marketing at any time.

Access, correction and deletion of data

To exercise your rights, contact our support team via the account area or the contact options provided on the site. We will respond promptly and explain any processing we cannot stop due to legal or contractual obligations. We may ask you to verify your identity before making changes.

Information sharing and third parties

We may share necessary information with payment providers, identity verification services, fraud prevention agencies, service providers who operate our platform, and law enforcement or regulatory bodies where required. We require third parties to treat your data securely and only use it for the specified purposes.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. Notice of material changes will be provided on the site or via the contact details on your account. We encourage you to review this page periodically.