Contact Our Team
Need a hand? Our support team can help with account queries, payment questions, verification, technical issues or general feedback. Live chat is available during opening hours, with email and phone support for more detailed enquiries. We can advise on deposit limits, time-outs and self-exclusion if required. For verification or withdrawal queries, get in touch and we’ll guide you through the process clearly and promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; account, payments, technical; same-day live chat, email replies within 24 hours) |
| General enquiries | [email protected] (site and promotion enquiries; billing queries) |
| Affiliate enquiries | [email protected] (partnerships, tracking and commission queries; affiliate manager reply within 48 hours) |
| Phone | +44 20 7946 0218 (for urgent enquiries; staffed Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (closed weekends) |
Email Support
Email is the preferred way to contact us for detailed requests, account-related queries or where documents and explanations are required. Please include a clear subject line, your full name and up-to-date contact details, and attach any relevant files to help us resolve your issue quickly. Omitting key information may delay our response.
Contact Form
Response Time
Support is available via live chat and email. Most enquiries are answered within one business day. Simple queries are often resolved during the same session; more complex matters such as verification, disputed withdrawals or security checks may take longer depending on their nature and require additional checks. We aim to keep you updated at each stage until the issue is resolved.
Feedback
Your feedback matters. If you have suggestions, ideas or a quick note about the site, please share them, we read every message and use comments to improve features, game selection and support. Use the in-site feedback form or email us; submissions are reviewed carefully and we act on popular requests to make the site easier to use and more enjoyable.